As I mentioned in last week’s blog, I had heard that Amazon
is removing reviews from their site on a fairly large scale. Author Joe Konrath
discovered that some reviews he posted have also been removed, reviews he says
are legitimate and have nothing to do with the sock puppetry that started this
mess.
If you follow stories in the author/reviewing/publishing
world, you’re likely familiar with the term, but for those who don’t know, sock
puppets are authors who favorably review someone’s book in exchange for a good
review of their own, among other things. Authors who’ve paid for reviews have
also seen those reviews removed (this has been going on for some time). Also,
as I wrote in a previous blog some authors have stooped to adopting fake
identities to give themselves wonderful, 5-star reviews while trashing their
competition. Honestly, it’s been a bit of a zoo in Amazon’s reviewing world,
but as Konrath notes in his blog, legitimate reviewers are now being branded
with the sock puppets.
Konrath wrote that Amazon’s decision to remove reviews was in
response to a petition with four hundred signatures for the fake reviews to
stop. Amazon listened and now, are arbitrarily (or so it seems to some)
removing reviews they don’t think are legitimate. So, how do they define
legitimate?
The response to Amazon’s review removal has prompted
different takes on the issue and here are just two of them. First, Konrath
doesn’t blame Amazon for taking these measures. As he wrote in a letter to
Amazon, he still believes in the company for doing more to help authors than
almost anyone else in the publishing world. He does, however, blame the
petitioners. As Konrath notes, this won’t hurt him specifically as he still has
thousands of posted reviews and book sales haven’t diminished. He acknowledges
that this does hurt the small author who’s trying to get noticed and build a
presence, and it will also make him choosier about the books he reviews in future. By the
way, he has links to the sock puppet petitioners. To read more of his interesting
blog, go to http://jakonrath.blogspot.ca/2012/11/amazon-removes-reviews.html
A different viewpoint from Derek Blass clearly places the
blame on Amazon, and comes in the form of his own petition demanding they stop
arbitrarily removing reviews. His position is that this is move is hurting
independently published authors and vulnerable booksellers. He’s also asking
that Amazon produce clearer, more definitive guidelines regarding what
reviewers can and cannot post. You can find his petition at http://www.change.org/petitions/amazon-stop-arbitrarily-removing-customer-reviews-from-indie-author-books
I’m not completely sure if Amazon’s decisions are arbitrary,
as I’ve not heard any clear explanation about how they decide which reviews to
remove. Clearly, sock puppetry sparked a lot of anger, and Amazon’s response
has triggered more anger, but controversy is nothing new in the publishing
world.
I’ve posted 184 reviews on Amazon. I’m not sure if any of
them will be removed, but I’m not planning to spend time worrying about it.
There are two many other reviewing opportunities on Goodreads
and elsewhere, and there are far too many books to write to lose precious time
worrying about Amazon’s latest moves, at least for now.
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